How will I know when my package ships?
All shipments are sent via United States Postal Service (USPS). When you place an order, a confirmation will be sent to your email address when your order has been shipped. In that email you will receive a link to your TRACKING NUMBER. Select the hyperlink and you will see the estimated delivery time it will take for you to receive your order. My Mommy Wisdom has no ability to know when or if your package is late. My Mommy Wisdom also cannot know any more of your packages trajectory other than what is listed on the tracking list.
What if my package is taking longer than normal to receive?
Our team is small, but passionate. All packages are fulfilled at our local black owned fulfillment facility in Jacksonville. All packages, I repeat ALL packages are SHIPPED when customers receive a confirmation email that "your package is on the way". There are times when USPS does not scan in package when accepted, surely that can seem as if there your package has not shipped or has no tracking status. In this event, please know that My Mommy Wisdom has indeed, shipped your package however we are more than happy to provide additional clarity.
What if my package is lost, or damaged?
In the event that your package is lost, the owner of My Mommy Wisdom will assist you in filing a lost package claim with USPS, unfortunately, once your package has shipped our team has NO control if your package is lost, shipped or damaged. However, we will be more thank happy to provide additional clarity if need.