Frequently Asked Questions

ABOUT US

 

Who are we?

My Mommy Wisdom carefully curates healing products safe and effective enough for pregnant women and newborns. Our supportive village of mommies offers wisdom on unique topics that can be found on our Mommy Wisdom blog. As a mother herself, Chelsea is authentically passionate about creating an honest and safe platform that promotes healthy and holistic living for both mommy and child. Learn more

Is it safe to shop with you?

Absolutely! We are tirelessly committed to providing a safe and secure online shopping experience so that you can shop with confidence. 

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What ingredients are used in products?

Each of our products are handmade and curated from 100% organic butters and pure essential oils. All active ingredients are listed on each product label.

I want to see before and after pictures of your products.

We encourage our clients to not just take our word for the success of our products but also the word of real customers. We upload all customer before and after pictures to our Instagram pages @my.mommy.wisdom

How can I leave a review?

Love our products? AWESOME, we’d love to hear from you! You may leave us a detailed review via google and/or our Facebook business page.

Product Care

Because our products are organic, we recommend discarding of them after 365 days once the seal has been broken.

 

SHIPPING

 

How soon can I expect my order?

All orders are processed and shipped out within 5 - 7 business days of its purchase. Learn more

Who is my shipping carrier?

All shipments are sent via United States Postal Service (USPS). Learn more

How can I check the status of my order?

When you place an order, a confirmation will be sent to your email address when your order has been shipped. In that email you will receive a link to your TRACKING NUMBER. Select the hyperlink and you will see the estimated delivery time it will take for you to receive your order.

Help! I have not received my package. 

If you do not receive your package within the estimated delivery time, please drop us an email and we will investigate the matter immediately.

 

ORDER AND REFUND

 

Are my items refundable?

Regarding the purchase of your product, all sales are final and exchanges/refunds cannot be made. However, if you are not pleased with your product after 3 days of usage please contact the owner. For more information, please refer to our refund policy.

How can I cancel my purchase?

If your order has already shipped you unfortunately will not be able to cancel your purchase. However, if you purchased an item mistakenly and you wish to cancel your order please email us as soon as possible.

What happens if I do not like my products?

At My Mommy Wisdom we are confident you will love your products, but in the event you do not please email us to discuss.

 

PAYMENT INFORMATION

 

Is it safe to use my credit/debit card on your site?

Yes! We understand your personal security and safety is of paramount importance. As affiliates of Shopify Payments, we adhere to the strict electronic and physical measures to protect your devices and credit/debit card information from unauthorized access. 

What forms of payment do you accept?

Currently, we accept Amazon Pay and Credit/Debit card payment through Shopify Payments for all orders. 

I have a query or issue with my purchase.

Please email us and we will respond to you within 24 hours. 

Thank you for shopping with us!

 

PARTNERSHIPS

 

How can I become a Mommy Ambassador?

Are you just as passionate about our products as we are? Do you enjoy sharing testimonials with your family and friends? Please¬†email¬†us¬†and include the subject title ‚ÄėMOMMY AMBASSADOR‚Äô we will provide you with more information on how to subscribe monthly for products and earn money.

How do I begin the process of a partnership for wholesale agreement?

If you have a reputable brick and mortar business and/or online store and you would like to feature our products please email us and request to see our wholesale media kit.

Where is My Mommy Wisdom located?

Our headquarter office is located in Jacksonville, FL.